Practice booklet
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Practice Charter

Data Protection And Patient Confidentiality

The practice is registered under the Data Protection Act and it is also the policy of the partnership to treat all information about patients and staff with the utmost sensitivity and confidentiality. We have a confidentiality policy, which the staff are required to observe at all times.

Freedom Of Information- Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

Your Responsibilities to the Practice

To attend appointments made or let the practice know within 24 hours if you cannot keep the appointment. Wasted appointments seriously affect the practice team and other patients on the list.

We operate a "Zero Tolerance Policy" and violent behaviour or abusive language towards any member of staff or doctor will result in the police being informed and the patient being removed from the practice list.

We request that you inform the practice if you change your address, or contact details, and that all registration forms are returned to us promptly.

Please be aware of health and safety whilst on the practice premises. Small children should be kept in sight and under supervision at all times.

Suggestions And Complaints

Please do not hesitate to use the suggestion boxes in the surgeries if you have any ideas which may help improve the services we offer. If you have a complaint please feel free to write to one of the partners or the practice manager or talk to them personally. Please do not complain to the receptionists - they have enough problems to cope with!

You may also make a complaint about the practice directly to the Customer Services Department of the Primary Care Agency.


Westerham Eye Care Opticians