How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...



Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

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Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



Consultations are by appointment only. Contact the surgery by telephone or in person during opening hours. Urgent appointments will always be accommodated on the same day, but not necessarily with a particular doctor. For routine appointments please try to give as much notice as possible so that we may offer a wider range of times and the doctor of your choice.

We also provide a telephone consultation service. To use this service please telephone the receptionist and ask for a telephone consultation. You will be given a time to call back and will then be able to speak with a doctor.

The practice also offers extended hours at Westerham site during the evenings or early morning each week. This is primarily for patients who find it difficult to come to the surgery at other times. Please note these appointments are bookable in advance and are not for emergency use.

Most appointments are of 10 minutes' duration. Doctors can only deal with one ailment in the allotted 10 minutes slot. You need to ask for a double appointment if you have more than one ailment to discuss.

  • Pre-bookable appointments. These are booked in advance for NON URGENT routine matters.
  • Book on the day appointments. These are for when you wake up feeling unwell or if you have been unwell overnight and you need to be seen that day.
  • URGENT appointments are of five minutes duration and are for situations when you need to be seen urgently that day, or when you feel that your appointment cannot wait for another day.

If you are not able to keep an appointment, please inform the receptionist.