At the practice we have listened to patient feedback and developed an appointment system that offers different timescales and with different clinicians depending upon the urgency and type of the medical problem you have. When an appointment is requested our medical receptionist team will ask for brief details of your medical problem, it helps the GP to have an explanation of why you are ringing. Your information could also mean that the problem can be dealt with by someone else more quickly and our receptionists can signpost you to a different service.
Our receptionists will be able to give you a two-hour time slot when you can expect the GP to phone, the GP will only call twice and it is important that you are able to take the call. Sometimes emergencies happen in practice that mean that GP's may telephone earlier or later than the time slot given.
On day (acute) emergency triage GP appointments with our Duty GP
On the day emergency appointments are for patients who have an urgent medical problem that cannot wait for a routine appointment. On calling for an urgent appointment our medical receptionists will ask you details of your problem which will be visible to the duty GP and helps the GP to prioritise by clinical need of the emergency appointments. A triage telephone appointment will be booked for you, the GP may be able to resolve the problem over the telephone or by a video consultation or they may ask you to come in for a face to face appointment.
The practice aims to offer appointments to all patients with an on the day emergency, to do this the appointments are restricted to 10 minutes and the GP will not be able to deal with any routine matters.
If you need an emergency appointment please telephone as early as possible on the day, telephone lines open at 8am.
One week telephone triage GP appointments
For patients who need to be seen soon but don’t require an emergency appointment we offer 1/3rd of our appointments within a 7 day period with all our GP's, please telephone after 11am for a one week appointment.
If you feel you need to be spoken to within one week we will offer you a telephone triage appointment if possible with your normal GP, sometimes you will not be able to see the doctor of your choice, on these occasions you are welcome to make an appointment with another doctor. When you speak to your GP you will discuss together what would be best and if you and the doctor agree that a face-to-face consultation is right the GP will arrange that for you.
Routine (follow up) triage GP appointments with your normal GP, 28 days
The new system is to promote continuity of care between GP and patient and follow up appointments are important to help maintain the conversation with the same GP who understands your problem. Please telephone after 1.30pm for a routine appointment.
Routine appointments are suitable for patients with non-urgent needs, those requiring on-going treatment or following up test results, they are available to book up to four weeks in advance by telephoning the practice. Sometimes you may want to speak to your GP for advice but do not need to necessarily see them. You can book a routine appointment for your GP to ring you during normal surgery hours which saves you having to come in to the surgery.
A limited number of extended hours appointments are available for e-consult. E-consult is an online triage system that can be accessed via our website. E-consults are suitable for requesting on-going fit notes, ongoing referrals for existing conditions, submitting pictures of non-urgent skin conditions for a GP review and administration enquiries.
Nurse or Healthcare Assistant Appointments
Our team of nurses, healthcare assistants and phlebotomists have many different types of appointments. To arrange an appointment please telephone our reception team who will know how long each appointment will take and can book the correct appointment for you.
Remember if you do not need your appointment please cancel it by calling the practice or via your NHS App, we ask for at least 2 hours notice for cancellation to allow the appointment to be offered to another patient.
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