Practice Team

 

Practice Manager

  • Tanya Shaw

Tanya will be able to help you with any administrative or non-medical matters. She is also available to discuss any suggestions or receive any complaints. She works between both Sundridge and Westerham practices.

 

Non-Clinical Staff

Other staff include receptionists, secretaries, dispensers, computer operators and clerks, who work behind the scenes to maintain records and appointments. The receptionists work at the direction of the partners so please remember they are not being 'nosey' if they ask you for some personal details; these enable the doctors to assess the priority of your problem. Please help them to do their job efficiently.

All our staff are trained in keeping all information strictly confidential. No information can be divulged to a third party without your consent in writing.

 

Care Navigation

We are training Receptionists and Clerical Staff to become Care Navigators to help them help patients by identifying the most appropriate place for their care. Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. 

By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly, though, it means people are seen first by the clinician that is best placed to manage their clinical problem.

The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.

If you would like someone to explain this to you in person, a member of our practice team will be happy to help.

The Care Navigator might suggest other professionals that could help you better such as:

  • Wellbeing Service
  • Pharmacy
  • Psychological Services
  • Nurse
  • Support Groups